Frequently Asked Questions


Do I need to register to place an order?
No, however registration allows to check the status and track your orders online, re-order from previous orders, save your wishlist for later use etc.
Is my information safe?
Yes, your personal information is safe. To ensure safe shopping, we use 128 bit Secure Socket Layer (SSL) encryption security, which is the highest level of security available today for secure e-commerce transactions. All pages containing your personal information, including credit card numbers, name, and address are encrypted while in transit.
Do you store credit card information?
No, we do not store your credit cart information. Most of your credit cart information is not even visible to us. The information is used only until your order is processed. Next time when you place an order you need to enter your credit card information again.
What if I forget my password?
Click on "Login" and then on "Forgot Your Password". Input the email address that you have used to create your account and your password will be emailed to you immediately.
I forgot my user name!
Your user name is the email address that you have used to create your account.  If you forgot the email that you have used to create the account give us a call.
How can I check the status of my order?
To check the status of your order online, you must login into your account. If you have placed your order without registration you must call or email us.
Can I track my order?
Yes, login into your account. You will see a link there. Also, you will receive an email when we ship your order containing the tracking number.
Do you ship internationally?
Yes, we ship to most countries on the world. We have many customers in Canada, Australia, UK, as well as many other countries. For more information see "Shipping Information" under customer service section.
How quickly do you ship?
Orders placed by 14.00 PST are shipped the same day from our warehouse in Las Vegas, Nevada.
Do you offer discounts for Churches?
Yes, churches, parishes and other religious organizations may expect substantial discounts. Give us a call.
What is a B2B?
That is an abbreviation of business to business and is a link to our site for wholesale customers.
May I open a business (wholesale) account?
Business (wholesale) accounts are available only for legitimate related businesses that purchase our products for resale. These accounts are not assigned automatically and must be approved. It takes about 2 business days for approval.
Note: If you are not in business or your business is not related, Please do not apply for a business account. Thank you.
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